Last Updated: 1 February 2024

At EventBookr, we understand the importance of privacy in the digital era and are committed to protecting it. Our Privacy Policy not only aligns with industry standards but also reflects our dedication to safeguarding the personal information of our users. EventBookr ("us", "we", or "our") operates the EventBookr Web App, EventBookr iOS App, and the EventBookr Android App (hereinafter referred to as "Service").

This Privacy Policy outlines our practices regarding the collection, use, and disclosure of personal information when you use our Service. We believe in transparency and want you to feel confident and informed as you enjoy the services we provide. By using our Service, you agree to the collection and use of information in accordance with this policy, which is a testament to our commitment to your privacy and online safety.

1. Definitions

• Service refers to EventBookr.
• Personal Data means data about a living individual who can be identified from those data.
• Usage Data is data collected automatically, either generated by the use of Service or from Service infrastructure itself.

2. Collecting and Using Your Personal Data

Types of Data Collected

In our commitment to transparency, we provide detailed information on the types of data we collect from you. While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you. Personal Data may include, but is not limited to:

• Email address
• First name and last name
• Phone number
• Address, City, Province, Country, Postal code

In addition to Personal Data, we also collect Usage Data. This is information collected automatically from your use of the Service or from the Service infrastructure itself. Usage Data helps us to improve the functionality of our Service and to provide a more personalized user experience. Usage Data may include:

• Type of browser and its version
• Internet Protocol (IP) address
• Date and time of your visit to the Service
• Pages of our Service that you visit and time spent on those pages
• Unique device identifiers and other diagnostic data
• Operating system and the device type
• Referral source/exit pages
• Other similar data and information that may be used in the event of attacks on our information technology systems

3. Use of Your Personal Data

At EventBookr, we believe in using your Personal Data to enhance your experience with our Service. We utilize your information for the following specific purposes:

• To provide and maintain our Service: Your information helps us in delivering the core functionalities of our platform efficiently.
• To notify you about changes to our Service: Stay updated with the latest modifications and improvements.
• To provide customer support: Offering timely assistance and resolving your queries.
• To gather analysis or valuable information: We use data to understand how our services are being used, which aids in enhancing and personalizing your user experience.
• For Marketing and Communications: We may use your email address to send you news, updates, and other marketing materials that may be of interest to you. You have the option to opt-out of receiving these communications at any time.

In addition to the above, we may also use your Personal Data in the following ways:

• Sharing of Listings: If you create an online listing on our platform, we may share these listings on our social media platforms and marketing materials to increase visibility and engagement. This not only helps in promoting your service or listing, but also brings broader audience attention to our platform.

We commit to using your data responsibly and in accordance with your preferences. For more details or to opt-out of specific uses of your data, please contact us at support@eventbookr.com.

5. Data Sharing and Disclosure

At EventBookr, we respect your privacy and are committed to protecting your personal data. We understand the importance of keeping your information confidential and secure. Here are the specific circumstances under which we might share or disclose your data:

• Legal Requirements: We may disclose your Personal Data if required by law or in response to valid requests by public authorities (e.g., a court or a government agency). However, such disclosure will only occur after thorough legal scrutiny and under the advice of our legal representatives to ensure the request complies with applicable laws and regulations.
• Law Enforcement: In certain circumstances, we may be required to disclose your Personal Data if deemed necessary for the investigation, prevention, or action against illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person, or as otherwise required by law.
• Protecting Rights and Safety: We may also share your information to protect the rights, property, or safety of EventBookr, our customers, or others. This includes exchanging information with other companies and organizations for fraud protection and credit risk reduction.
• No Third-Party Sharing: It's important to note that we do not sell, rent, or trade your personal information with third parties for their commercial purposes.

We believe in transparency and the ethical handling of your personal data. If you have any questions or concerns about how we share and disclose data, please feel free to reach out to us.

6. Data Security

The security of your personal data is a top priority for us at EventBookr. We understand the importance of protecting your information from unauthorized access and disclosure. To this end, we have implemented a range of security measures designed to safeguard your personal data:

• SSL Encryption: Our platform uses Secure Socket Layer (SSL) encryption to ensure that data transmitted between your browser and our servers is secure and protected from interception.
• Helmet: We employ Helmet, a well-regarded security module for web applications, to enhance the security of our app by setting various HTTP headers. Helmet helps protect against some common web vulnerabilities by properly configuring these headers.
• Continuous Monitoring: We continuously monitor our systems for potential vulnerabilities and attacks, and regularly update our security practices to address evolving threats.
• Access Controls: Strict access controls are in place to ensure that only authorized personnel have access to your personal data. Our team members receive regular training on best practices in data security and privacy.
• Data Breach Protocols: In the unlikely event of a data breach, we have protocols in place to promptly respond, mitigate any harm, and notify affected users in accordance with applicable laws and regulations.

While we strive to use commercially acceptable means to protect your Personal Data, it's important to remember that no method of transmission over the Internet or method of electronic storage is 100% secure. However, we are committed to ensuring that the best possible measures are in place to maintain the confidentiality, integrity, and availability of your personal information.

If you have any questions about the security of your personal data, please do not hesitate to contact us.

7. Your Data Protection Rights under the Protection of Personal Information Act (POPIA)

As a resident of South Africa, POPIA grants you specific rights regarding the personal data we hold about you. At EventBookr, we are committed to ensuring that you can exercise these rights easily and transparently. These rights include:

• Right of Access: You have the right to request copies of your personal data that we hold. We may charge you a small fee for this service.
• Right to Correction: You have the right to request that we correct any information you believe is inaccurate. You also have the right to request us to complete information you believe is incomplete.
• Right to Erasure: Under certain conditions, you have the right to request that we erase your personal data, for example, if it is no longer necessary for the purposes for which it was collected or processed.
• Right to Restrict Processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
• Right to Object to Processing: You have the right to object to our processing of your personal data, under certain conditions.
• Right to Data Portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.

To exercise any of these rights, please contact us at our support email or through our Contact Us page. We will respond to your request in accordance with POPIA guidelines and timeframes. We may need to verify your identity to process some of these requests to ensure the security of your data.

If you have any concerns about how we handle your data, we encourage you to contact us so we can address them. You also have the right to lodge a complaint with the appropriate data protection authority if you believe that we have not complied with the requirements of POPIA regarding your personal data.

10. Third-Party Links

Our Service may contain links to external websites that are not operated by us. Please be aware that we have no control over the content and privacy practices of these sites and cannot accept responsibility or liability for their respective privacy policies.

When you leave our Service, we encourage you to read the privacy statements of each website that you visit before providing any personal information. This privacy policy applies only to information collected by our Service.

Our inclusion of third-party links does not imply any endorsement of the material on such websites or any association with their operators. Use these external sites at your own risk.

11. International Data Transfer

Your information, including Personal Data, may be transferred to — and maintained on — computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ from those of your jurisdiction.

EventBookr stores and processes data with third-party service providers such as MongoDB for our database needs and ImageKit for image storage. Additionally, for users utilizing third-party services like Facebook or Apple for login purposes, their data may also be stored by these companies. We ensure that these service providers adhere to strict data protection and privacy standards that are compatible with those in South Africa.

By using our Service, you consent to the transfer of your information to these facilities. EventBookr will take all the steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy. No transfer of your Personal Data will take place to an organization or a country unless there are adequate controls in place, including the security of your data and other personal information.

12. Policy Updates

Our Privacy Policy may undergo changes from time to time. We are committed to keeping you informed about any changes that may impact you. Should there be any significant updates to our privacy practices, we will notify you in two ways:

• Dashboard Notification: A prominent notification will be displayed in your user dashboard on EventBookr. This ensures that you are made aware of any changes as soon as you access our services.
• Email Notification: We will also send an update directly to your registered email address. This email will outline the nature of the changes and provide links to the updated policy for your review.

We encourage you to periodically review this Privacy Policy for any changes. The 'Last Updated' date at the top of this page indicates when this policy was last revised. Your continued use of our Service after any changes or revisions to this Privacy Policy indicates your agreement with the terms of the updated policy.

13. Contact Information

If you have any questions or concerns about our Privacy Policy or the handling of your personal data, we are here to help. You can reach out to us through the following channels:

• Email: For any privacy-related inquiries, please email us at support@eventbookr.com. We aim to respond to your queries promptly and assist you with any concerns you may have.
• Live Chat: You can also contact us via our live chat platform available on the EventBookr website. Our team is available to address your concerns and provide immediate assistance during operational hours.

We value your privacy and are dedicated to protecting your personal information. Your feedback and questions are important to us, and we encourage you to reach out should you need any assistance or clarification regarding our privacy practices.

14. Cookie Policy

EventBookr uses cookies and similar tracking technologies to monitor and analyze the use of our Service, as well as to enhance user experience.

Cookies: A cookie is a small piece of data stored on your device (computer or mobile device) by websites you visit. Cookies are widely used to make websites work, or work more efficiently, as well as to provide information to the owners of the site.

Usage: We use cookies to track the activity on our Service and hold certain information. Cookies are used to collect information including but not limited to your preferences and the pages on the website that you have visited. This information helps us understand how our website is being used, improve user experience, and manage our marketing efforts more efficiently.

Google Analytics: We utilize Google Analytics, a web analytics service provided by Google, to track and report website traffic. Google uses the data collected to track and monitor the use of our Service. This data is shared with other Google services and may be used to contextualize and personalize the ads of its own advertising network.

Managing Cookies: You have the option to enable or disable cookies on your web browser. Please note that disabling cookies may affect the availability and functionality of our Service. For more detailed information about cookie management with specific web browsers, it can be found at the browsers' respective websites.

Consent: By using EventBookr, you consent to the use of cookies in accordance with this policy, except where they are required for essential functionality. We respect your privacy and are committed to transparent practices in our use of cookies and tracking technologies.

9. Contact Us

If you have any questions about this Privacy Policy, please contact us via the Contact Us or Support Page.